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Explore our comprehensive guides and references to master multi-lingual help center management.
Introduction
Advanced Topics
Translation Formality: When to Use Formal vs Casual Tone
Enterprise docs? Use formal. Community guides? Go casual. One formality setting ensures consistent brand voice across your entire Intercom help center.
How does automatic syncing work?
Learn how Translate Desk automatically syncs with Intercom to keep your articles up to date.
Translation Breaking Your HTML? Fix Formatting Issues (Links, Tables, Code)
Frustrated by broken links, mangled tables, and lost formatting after translation? TranslateDesk preserves HTML structure automatically. Zero cleanup needed.
How Internal Links Work in Translations
Learn how TranslateDesk handles links between articles and how Intercom determines which language version to display.
How do I keep translations up to date?
Updated your English docs but forgot about the German version? Automatic change detection shows exactly which translations are stale. No spreadsheets, no guessing.
Features & Tools
What do the translation statuses mean?
Stop wondering which Intercom translations need work. 6 clear statuses tell you exactly what needs attention: what's outdated, what's ready, and what's missing.
How do I track language coverage?
Learn how to view language coverage metrics, identify translation gaps, and set goals for your multilingual help center.
How do I create and use glossaries?
Learn how to create glossaries, add entries, and apply them to translations for consistent terminology across your help center.
How do I invite team members?
Learn how to invite team members to your organization, manage roles and permissions, and collaborate on translations.
How do I find and filter articles?
Learn how to search and filter articles by status, language, and keywords to efficiently manage your translation workflow.
General
Freshdesk Knowledge Base Translation
TranslateDesk currently supports Intercom. Learn about our plans for Freshdesk knowledge base translation and how to translate your Freshdesk help center today.
Zendesk Help Center Translation
Learn about Translate Desk's support for Zendesk help centers. Currently Intercom-only, but we're exploring Zendesk support based on customer interest.
Setup & Configuration
Create Your Account
Sign up for Translate Desk and set up your organization to start translating your help center.
How do I connect my Intercom workspace?
Step-by-step guide to connecting your Intercom Help Center with Translate Desk.
Enable Languages in Intercom
You must enable target languages in Intercom before TranslateDesk can translate to them.
How much does Translate Desk cost?
Translations from $0.49 each. No subscription, no monthly fees. Pay only for what you use.
Set Up Target Languages for Intercom Translation
TranslateDesk supports 30+ languages for your Intercom help center: French, German, Spanish, Japanese, Chinese, Arabic, and regional variants like PT-BR.
How do credits work?
Understand how Translate Desk credits are calculated, used, and managed.
Import Articles from Intercom
How Translate Desk imports and syncs your Intercom Help Center articles automatically.
Translation Workflow
How do I translate an article?
Step-by-step guide to translating your Intercom articles into multiple languages using Translate Desk.
What translation options are available?
Learn about formality settings, glossary selection, and other translation options in Translate Desk.
How do I review translations?
Worried about publishing bad translations? Review side-by-side with your source article. Check DeepL quality, verify terminology, and preview formatting before anything goes live.
How do I push translations to Intercom?
Learn how to publish your translated articles to Intercom as drafts or live content.
How do I translate multiple articles at once?
Learn how to translate multiple articles in bulk to streamline your translation workflow.