How do I find and filter articles?

Learn how to search and filter articles by status, language, and keywords to efficiently manage your translation workflow.

As your help center grows, finding specific articles becomes essential. Translate Desk provides powerful search and filtering tools to help you quickly locate articles by status, language, keywords, and more.

Article List View

The Articles page shows all your articles in a list. Each article displays:

  • Article title
  • Current status
  • Available languages
  • Last updated date
  • Quick actions

Use this view to browse all articles and see their current state at a glance.

Searching Articles

Text Search

Search for articles by keywords:

  1. Go to the Articles page
  2. Use the search box at the top
  3. Type keywords from the article title or content
  4. Results update as you type

What gets searched:

  • Article titles
  • Article descriptions
  • Article body content

Search tips:

  • Use specific terms for better results
  • Search is case-insensitive
  • Partial matches work (e.g., "API" finds "API key")
  • Clear the search to see all articles again

Filtering Articles

Status Filter

Filter articles by their current status:

  1. Use the status dropdown in the filter bar
  2. Select a status:
    • Needs Translation: Articles that need translation
    • Ready to Push: Translations ready to publish
    • Needs Sync: Articles that need syncing
    • In Sync: Articles that are current
    • Failed: Articles with errors
    • Orphaned: Articles deleted from Intercom
  3. The list updates to show only articles with that status

Use cases:

  • Find all articles ready to push
  • Identify articles that need translation
  • Locate articles with sync issues

Missing Language Filter

Find articles missing translations in a specific language:

  1. Use the language filter dropdown
  2. Select "Missing" for a language
  3. The list shows articles that don't have translations in that language

Use cases:

  • Find articles to translate for a specific language
  • Identify coverage gaps
  • Prioritize translation work

Available Language Filter

Find articles that already have translations in a specific language:

  1. Use the language filter dropdown
  2. Select "Has" for a language
  3. The list shows articles that have translations in that language

Use cases:

  • Review existing translations
  • Find articles to update
  • Check coverage for a language

Combining Filters

You can combine multiple filters to narrow down results:

Example: Find Articles Ready to Push in French

  1. Set status filter to "Ready to Push"
  2. Set language filter to "Has French"
  3. Results show French translations ready to push

Example: Find Articles Needing Spanish Translation

  1. Set status filter to "Needs Translation"
  2. Set language filter to "Missing Spanish"
  3. Results show articles that need Spanish translations

Example: Search and Filter Together

  1. Search for "API" in the search box
  2. Set status filter to "Ready to Push"
  3. Results show API-related articles ready to push

Active Filters

When filters are active, you'll see:

  • Active filter badges showing what's applied
  • Count of articles matching the filters
  • Option to clear individual filters or all filters

Clearing Filters

To remove filters:

  • Click the X on individual filter badges
  • Or click "Clear All" to remove all filters at once
  • Or reset filters using the filter dropdowns

Filtering Best Practices

Workflow Filters

Use filters to support your workflow:

  1. Start of day: Filter by "Needs Translation" to see what needs work
  2. Before pushing: Filter by "Ready to Push" to find translations to publish
  3. After updates: Filter by "Needs Sync" to see what changed
  4. Language focus: Filter by missing language to focus on one language

Efficiency Tips

  1. Save common filters: Use URL parameters to bookmark common filter combinations
  2. Combine filters: Use multiple filters together for precise results
  3. Clear when done: Reset filters when switching tasks
  4. Use search first: Search for specific articles, then filter if needed

URL Parameters

Filters are saved in the URL, so you can:

  • Bookmark filtered views
  • Share links to specific filtered lists
  • Refresh the page without losing filters

The URL updates automatically as you change filters.

Pagination

When you have many articles:

  • Results are paginated (typically 20 per page)
  • Use pagination controls to navigate
  • Filters apply across all pages
  • Search results may show all matches on one page if there are few results

Advanced Filtering

Filter Combinations

Some useful filter combinations:

Find work to do:

  • Status: "Needs Translation" + Missing Language: [Your target language]

Find ready to publish:

  • Status: "Ready to Push" + Available Language: [Your target language]

Find sync issues:

  • Status: "Needs Sync" or "Failed"

Find specific content:

  • Search: [Keyword] + Status: [Any status]

Filtering from Coverage Cards

You can also filter from the language coverage section:

  1. Go to the dashboard
  2. Click on a language coverage card
  3. You'll be taken to the Articles page with that language filter applied
  4. This shows articles missing translations in that language

This is a quick way to find articles that need translation for a specific language.

Best Practices

  1. Use filters regularly: Filter by status to focus on what needs attention
  2. Combine with search: Use search and filters together for precise results
  3. Clear when switching tasks: Reset filters when moving to different work
  4. Bookmark common views: Save URL parameters for frequently used filters
  5. Use language filters: Filter by missing languages to find translation work

Next Steps

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