How do I track language coverage?

Learn how to view language coverage metrics, identify translation gaps, and set goals for your multilingual help center.

Language coverage shows how much of your help center is available in each target language. Tracking coverage helps you identify gaps, prioritize translation work, and measure progress toward your multilingual goals.

Understanding Language Coverage

Language coverage is calculated as the percentage of articles that have translations in a given language. For example:

  • If you have 100 articles and 75 have French translations, your French coverage is 75%
  • If you have 50 articles and all 50 have Spanish translations, your Spanish coverage is 100%

Coverage helps you understand:

  • Which languages need more translations
  • How close you are to full coverage in each language
  • Where to focus your translation efforts

Viewing Coverage Metrics

Dashboard Overview

The dashboard shows language coverage cards for each target language:

  1. Navigate to your dashboard
  2. Find the "Language coverage" section
  3. Each language shows:
    • Language name
    • Percentage of articles translated
    • Number of articles translated out of total
    • Visual progress indicator

Coverage cards are color-coded:

  • Green: 100% coverage (all articles translated)
  • Yellow: 33-99% coverage (partial coverage)
  • Red: Less than 33% coverage (needs attention)

Coverage Details

Click on a language coverage card to see:

  • Articles that have translations in that language
  • Articles that are missing translations in that language
  • Status of each translation (Ready to Push, In Sync, etc.)

This helps you identify which specific articles need translation work.

Identifying Translation Gaps

Missing Languages Filter

Use the missing languages filter to find articles that need translation:

  1. Go to the Articles page
  2. Use the filter bar to select a language
  3. Choose "Missing" for that language
  4. The list shows articles that don't have translations in that language

This makes it easy to find articles that need translation for a specific language.

Coverage Goals

Set coverage goals for your organization:

  • 100% coverage: All articles translated in all target languages
  • Priority articles: Translate important articles first
  • Gradual rollout: Increase coverage over time

Use coverage metrics to track progress toward your goals.

Using Coverage to Prioritize Work

High-Impact Languages

Focus on languages with:

  • High user demand
  • Low current coverage
  • Important articles missing

Quick Wins

Look for opportunities to:

  • Translate articles that are Ready to Push
  • Complete translations for languages near 100% coverage
  • Fill gaps in languages with many missing articles

Balanced Approach

Balance your translation efforts:

  • Don't focus on one language exclusively
  • Maintain coverage across all target languages
  • Prioritize based on user needs and business goals

Coverage Metrics Explained

Overall Coverage

Overall coverage shows the average coverage across all languages and articles. This gives you a single number to track overall progress.

Per-Language Coverage

Per-language coverage shows progress for each individual language. This helps you identify which languages need more attention.

Article-Level Coverage

Article-level coverage shows how many languages each article has been translated into. This helps you identify articles that need more language support.

Setting Translation Goals

Define Your Goals

Set clear goals for language coverage:

  • Target coverage percentage: e.g., "80% coverage in French by end of quarter"
  • Priority languages: Focus on specific languages first
  • Article priorities: Translate important articles before others

Track Progress

Monitor your progress regularly:

  • Check coverage metrics weekly or monthly
  • Compare current coverage to your goals
  • Adjust priorities based on progress

Celebrate Milestones

Acknowledge progress:

  • Celebrate reaching coverage milestones (50%, 75%, 100%)
  • Recognize team efforts in improving coverage
  • Share progress with stakeholders

Best Practices

  1. Check coverage regularly: Review metrics weekly to stay on track
  2. Focus on gaps: Prioritize languages and articles with low coverage
  3. Set realistic goals: Break large goals into smaller milestones
  4. Use filters: Use missing language filters to find work quickly
  5. Balance efforts: Don't neglect any target language
  6. Monitor trends: Watch coverage trends over time to identify patterns

Coverage and Translation Status

Coverage is related to translation status:

  • In Sync or Ready to Push translations count toward coverage
  • Needs Translation articles don't count until translated
  • Failed or Orphaned articles may affect coverage calculations

Understanding status helps you interpret coverage metrics accurately. Learn more in What do the translation statuses mean?.

Next Steps

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